03
System Usage & Documentation
Integrated systems track repair progress, customer interactions, and quality metrics. Regular updates ensure transparency, efficiency, and auditability.
02
Job Packs Creation
All vehicle-related documents specs, customer info, authorizations, and quality standards are compiled into a single, accessible package for consistent service delivery.
05
Vehicle Drop-off & Pickup
Intake and release procedures include condition checks, scope confirmation, repair review, and financial settlement ensuring clarity and customer satisfaction.
04
Communication Excellence
Planned touchpoints build trust through clear updates, logistics coordination, and post-repair follow-up. All interactions are documented for continuity.
Expertise That Drives Measurable Results
OBJECTIVE:
This program equips bodyshop teams with the tools and structure needed to enhance reception and administration processes. By implementing clear workflows, organized documentation, and effective communication practices, participants will be empowered to improve operational consistency, customer satisfaction, and overall service quality.
06
JCNI (Job Card Number ID)
Visual job tracking enables instant recognition of repair status and location, supporting smooth workflow and operational control.
01
Booking-In Process
A structured intake system that captures customer needs, confirms repair scope and parts, secures insurance approvals, and aligns scheduling with production capacity.
Bodyshop Owners, Bodyshop Managers, Reception and Admin Staff
English
3 Days
LPRAP-1
Reception and Administration Processes
This focused program is designed to elevate front-of-house operations in bodyshops by refining the reception and administration process. Through practical implementation of structured workflows from booking-in to invoicing your team will gain the tools to deliver consistent, professional service. Over the course of this hands-on experience, we’ll help you build a seamless customer journey that enhances transparency, boosts efficiency, and reinforces trust at every touchpoint.
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