STERNAUTO
Germany
The Challenge
Low throughput and operationally limited productivity restricted the dealer network's ability to meet customer demand and maintain profitability. The challenge was compounded by outdated workflow practices and insufficient visibility into production bottlenecks, which led to delays and customer dissatisfaction.
The Solution
Locke & Partners conducted a comprehensive operational assessment, identifying critical inefficiencies and areas for improvement. Customized recommendations were provided, including lean methodology implementation, advanced production management training, and workflow optimization strategies. The engagement emphasized hands-on coaching, real-time performance monitoring, and staff empowerment to sustain improvements.
The Results
Through these interventions, the dealer network achieved a 100% increase in throughput and a 78% improvement in assessment scores. The transformation enabled faster turnaround times, improved customer satisfaction, and positioned the network for long-term operational excellence.